Privacy Policy
At Powerlook, your trust is our greatest asset. We are committed to safeguarding your personal data and respecting your privacy at all times. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our mobile app, or interact with us in any way.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. While we take extensive measures to protect your data, we cannot be held responsible for breaches caused by unauthorized third-party actions beyond our control.
Information We Collect
We may collect the following types of information when you use our services:
- Personal Information – Name, contact details, shipping/billing address, payment details, date of birth (if provided), and account login information.
- Usage Data – Pages you visit, time spent, device type, IP address, browser details, and cookies.
- Communication Preferences – Your choices regarding marketing communications and alerts.
How We Use Your Information
Your personal data will be used solely for purposes that improve your shopping experience, including:
- Processing your orders and payments.
- Delivering products and providing customer support.
- Sending updates on orders, new arrivals, offers, and promotions.
- Customizing your shopping experience with relevant recommendations.
- Resolving disputes, troubleshooting issues, and ensuring secure transactions.
- Improving our website, app, and service experience based on analytics.
Communication Consent
By providing your contact details, you authorize Powerlook Apparels Private Limited to send you information, alerts, SMS messages, calls, and promotional content—either directly or through authorized service providers—even if your number is registered on the National Do Not Call Registry or National Customer Preference Register.
You agree not to hold Powerlook or its service providers liable for such communications under applicable laws or TRAI regulations.
Cookies & Tracking Technologies
We use cookies to enhance your shopping experience, making it faster, safer, and more personalized. Cookies allow us to:
- Recognize returning visitors.
- Save your preferences for future visits.
- Improve website speed, navigation, and recommendations.
- Display relevant advertising (without sharing your personal details).
You can choose to disable cookies via your browser settings, but certain site features may not work as intended.
Data Security
Your privacy is our priority. We use physical, electronic, and managerial safeguards to protect your data, including encryption for sensitive information such as payment details.
In the unlikely event of a security breach, we will promptly inform you via email and take corrective measures to restore security.
Advertising & Third-Party Services
We may collaborate with authorized third-party partners to display relevant ads and improve services. While no personally identifiable information is shared with advertisers, aggregated user data may be used to optimize content and offers.
Your Choices & Control
You have full control over the information you share with us. While certain personal details are required to complete orders, you can:
- Update your profile and preferences in the “My Account” section.
- Opt out of promotional communications anytime via the “unsubscribe” link or by contacting customer support.
Important Disclaimer
While we work hard to keep your information secure, we strongly advise you not to share sensitive details (such as passwords or OTPs) with anyone claiming to represent Powerlook via calls, SMS, or unofficial emails. We will never ask for such details over these channels.
We are not responsible for losses arising from information shared by you with unauthorized individuals or through unofficial communication channels.
Contact Us
For any privacy-related concerns, you can reach us at:
📧 Email: support@powerlook.in
📞 Customer Care: +91 9696333000 (Mon–Sat, 10:30 AM – 6:00 PM)